FREQUENTLY ASKED QUESTIONS
Do you repair anyone’s jewelry?
We ONLY repair jewelry made by Cerese D. We will ask for a photo of the broken piece prior to you shipping it to confirm it’s our piece.
When will my order ship?
Please allow 2-7 days BEFORE it ships. Then add on the days for delivery. We try to process orders as quickly as possible.
How will I know my order has shipped?
You will receive an email that says your order is in "process". Within that email there will be a link to click with the "tracking number and info". Keep checking that email to know the status from the Shipper you selected.
If I order overnight will I get it tomorrow?
No, not necessarily. Please allow 2-7 days BEFORE it ships. Then add on the days for delivery. We try to process orders as quickly as possible.
I need my order as quick as possible.
Please always chose to ship UPS and NOT United States Postal Service. We still have a 2-7 day turn around time. However, your order will get to the shipper faster than USPS will.
What day will my order arrive?
We do not guarantee delivery dates. We will process your order as quickly as possible. Orders are processed in the order in which we receive them. Keep in mind your order may not be the first to get processed.
Is my package insured?
Added to your cart automatically is ROUTE insurance. Route is a 3rd party insurance company that will cover your package if lost or stolen. This item/cost must be paid for at the time of your order to be cover. Cerese D, Inc. does not cover theft, loss or delayed packages. You must have paid for Route within your order to qualify for insurance coverage.
Can I pick up my order in your Atlanta Studio?
Yes. However, you must make an appointment to do so. Call or text 404-391-7313.
Do you offer Free Shipping?
Yes in the contiguous United States. Items must total $100 (Prior to tax or other shipping cost). Unless noted otherwise.
Can I call and place my order over the phone?
No. All orders must go thru our website for security purposes.
Can I ship UPS to my P.O. Box?
No. UPS does not ship to P.O. Box addresses. Please contact them if you need further clarification on their shipping regulations.
I placed an order and my money was refunded. Why?
If you placed an order for an item that DID NOT have a price (free may be notated) you may have purchased it in the instance while we were updating our website. We do not offer free jewelry. Your shipping costs will be refunded. You will get a notification of the refund by email.
My necklace/bracelet broke. Can I get it repaired?
First contact us via email or text stating the problem. Along with that send a photo of the broken piece. After we receive it we will give you instructions. Shipping fees may apply.
Cerese D uses precious gemstones, semi precious stones, pearls, glass, crystals, acrylic, and various metals. The metal may be silver plated, gold plated, rhodium, brass, aluminum, stainless steel, sterling silver, 14K Gold and 14K Gold Filled, etc. If you have a sensitivity to metals we recommend mostly beaded designs with little or no metal. Custom designs can be made in some cases upon request.
Use dry cloth wipe down piece after each wear to remove oils/residue. Do this every time you wear a plated piece. Tarnishing or darkening will occur on plated jewelry over time. We recommend removing jewelry before showering, going to bed or any physical activity. Exposure to chemicals will result in compromising the integrity of your beaded and/or metal jewelry. This includes, but is not limited to the following: perfumes, hair products, perspiration, lotions, chlorine, salt water, and jewelry polish. Always wash wrists, neck and shoulder area and dry completely before putting on jewelry. Chipping of charms may occur if make continuous contact with tables, other jewelry, etc. Do not use jewelry cleaning cloths or cleaning liquids on plated jewelry. Jewelry should be stored away from natural sunlight and heat, in a protective (lined) jewelry box or a tarnish-resistant pouch.