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FAQ

FREQUENTLY ASKED QUESTIONS

When will my order ship?

Please allow 2-7 days BEFORE it ships. Then add on the days for delivery. We try to process orders as quickly as possible. 

How will I know my order has shipped?

You will receive an email that says your order is in "process". Within that email there will be a link to click with the "tracking number and info". Keep checking that email to know the status from the Shipper you selected. 

If I order overnight will I get it tomorrow? 

No, not necessarily. Please allow 2-7 days BEFORE it ships. Then add on the days for delivery. We try to process orders as quickly as possible.

I need my order as quick as possible. 

Please always chose to ship UPS and NOT United States Postal Service. We still have a 2-7 day turn around time. However, your order will get to the shipper faster than USPS will. 

What day will my order arrive?

We do not guarantee delivery dates. We will process your order as quickly as possible. Orders are processed in the order in which we receive them. Keep in mind your order may not be the first to get processed. 

Can I pick up my order in your Atlanta Studio?

Yes. However, you must make an appointment to do so. Call or text 404-391-7313

Do you offer Free Shipping?

No. We are a small growing company and do not offer free shipping at this time. If you make a purchase on our website and chose FREE shipping your order will be on hold and delayed if you do not intend on picking it up. 

Can I call and place my order over the phone?

No. All orders must go thru our website for security purposes. 

Can I ship UPS to my P.O. Box?

No. UPS does not ship to P.O. Box addresses. Please contact them if you need further clarification on their shipping regulations. 

 

 

CARE INSTRUCTIONS

Cerese D uses precious gemstones, semi precious stones, pearls, glass, crystals, acrylic, and various metals. The metal may be silver plated, gold plated, rhodium, brass, aluminum, stainless steel, sterling silver, 14K Gold and 14K Gold Filled, etc. If you have a sensitivity to metals we recommend mostly beaded designs with little or no metal. Custom designs can be made in some cases upon request.

Use dry cloth wipe down piece after each wear to remove oils/residue. Do this every time you wear a plated piece. Tarnishing or darkening will occur on plated jewelry over time. We recommend removing jewelry before showering, going to bed or any physical activity. Exposure to chemicals will result in compromising the integrity of your beaded and/or metal jewelry. This includes, but is not limited to the following: perfumes, hair products, perspiration, lotions, chlorine, salt water, and jewelry polish. Always wash wrists, neck and shoulder area and dry completely before putting on jewelry. Chipping of charms may occur if make continuous contact with tables, other jewelry, etc. Do not use jewelry cleaning cloths or cleaning liquids on plated jewelry. Jewelry should be stored away from natural sunlight and heat, in a protective (lined) jewelry box or a tarnish-resistant pouch.